Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the Muscle Thread website and services. By accessing our website, making a purchase, or using our services, you agree to be bound by these Terms. Please read them carefully.

If you do not agree with any part of these Terms, you may not use our website or services.

About Muscle Thread

Muscle Thread is a premium gym apparel brand based in Pakistan, operating as an online-only store. We specialize in high-quality, stylish activewear designed for comfort and performance during workouts.

Business Information:

Company: Muscle Thread
Location: Pakistan
Contact Email: info@themusclethread.com
Phone/WhatsApp: +923253344457

Acceptance of Terms

By using our website and services, you:

Confirm that you are at least 18 years old or have parental consent
Agree to comply with all applicable laws and regulations
Accept these Terms and our Privacy Policy
Acknowledge that these Terms may be updated from time to time

Website Use

Permitted Use

You may use our website to:

Browse and purchase our products
Create an account and manage your orders
Access customer support services
Subscribe to our newsletter and promotional communications

Prohibited Use

You may not:

Use our website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Upload or transmit harmful code, viruses, or malware
Impersonate another person or entity
Violate intellectual property rights
Engage in fraudulent activities
Interfere with the proper functioning of our website

Account Registration

Creating an Account

To make purchases, you may need to create an account by providing:

Accurate and complete personal information
A valid email address
A secure password

Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized use
Keeping your account information up to date

Orders and Purchases

Order Process

When you place an order:

You make an offer to purchase products at the listed prices
We may accept or decline your order at our discretion
Order confirmation constitutes acceptance of your offer
All orders are subject to product availability

Pricing and Payment

All prices are listed in Pakistani Rupees (PKR)
Prices may change without notice
You agree to pay all charges associated with your order
Payment must be completed using our accepted payment methods
We reserve the right to cancel orders for payment issues

Order Modifications and Cancellations

Orders may be modified or canceled within 24 hours of placement
Contact customer support immediately for changes
We reserve the right to cancel orders for various reasons including:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Failure to meet our terms

Product Information

Product Descriptions

We strive to provide accurate product descriptions and images
Colors may vary slightly due to screen display differences
Product specifications are subject to change without notice
We are not liable for minor variations in appearance

Sizing and Fit

Size charts are provided as guidance only
We recommend consulting our Size Guide before purchasing
Individual fit may vary depending on body type and personal preference
Returns are available for sizing issues within our return policy

Shipping and Delivery

Shipping Policy

Free Delivery: Orders above Rs. 3,000
Shipping Fee: Rs. 250 for orders below Rs. 3,000
Processing Time: Orders placed after 9:00 AM processed next business day
Delivery Time: 7-10 business days within Pakistan
Holiday Processing: Orders on Sundays/holidays processed next working day

Delivery Terms

Delivery to residential or business addresses only
P.O. boxes are not supported
Signature required upon delivery
Second delivery attempt if recipient unavailable
Risk of loss transfers to customer upon delivery

International Shipping

Available to selected destinations
Additional shipping charges and customs duties apply
Delivery times vary by destination
Customer responsible for customs clearance and duties

Returns and Exchanges

Return Policy Summary

Return Period: 7 days from delivery
Condition: Items must be unused, unworn, with original tags
Eligibility: Regular-priced items only (no sale items)
Process: Contact customer support for return authorization
Refunds: Processed within 7-14 business days after approval

For complete return information, please refer to our Returns & Exchanges page.

Intellectual Property

Our Rights

All content on our website is protected by intellectual property laws, including:

Trademarks, logos, and brand names
Product designs and images
Website content and layout
Software and technology

Your Rights

You may:

View and use our website for personal, non-commercial purposes
Print or download content for personal reference
Share our content through provided social media tools

You may not:

Reproduce, distribute, or modify our content without permission
Use our trademarks or logos without authorization
Create derivative works based on our content

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Disclaimers and Limitations

Product Warranties

Products are sold “as is” without express warranties
We disclaim all implied warranties to the fullest extent permitted by law
Our liability is limited to the purchase price of the product

Limitation of Liability

To the fullest extent permitted by law:

Our total liability shall not exceed the amount you paid for the product
We are not liable for indirect, incidental, or consequential damages
We are not responsible for delays or failures due to circumstances beyond our control

Force Majeure

We are not liable for delays or failures in performance due to:

Natural disasters or extreme weather
Government actions or regulations
Labor strikes or transportation issues
Internet or technology failures
Other circumstances beyond our reasonable control

Customer Conduct

Community Standards

We expect all customers to:

Treat our staff and other customers with respect
Provide honest feedback and reviews
Use our services in good faith
Respect others’ privacy and rights

Prohibited Conduct

We reserve the right to refuse service or terminate accounts for:

Abusive or threatening behavior
Fraudulent activities
Violation of these Terms
Misuse of our return policy
Any conduct we deem inappropriate

Dispute Resolution

Contact Us First

Before pursuing any legal action, please contact our customer support team to resolve any issues:

Governing Law

These Terms are governed by the laws of Pakistan. Any disputes will be resolved in the appropriate courts of Pakistan.

Dispute Resolution Process

Direct communication with customer support
Escalation to management if necessary
Mediation if mutually agreed upon
Legal proceedings as a last resort

Modifications to Terms

Updates

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

Notification

We will notify you of material changes through:

Email notification (if subscribed to communications)
Website banner or notice
Update to the “Last Updated” date

Continued Use

Your continued use of our website after changes constitute acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and Returns & Exchanges policy, constitute the entire agreement between you and Muscle Thread regarding your use of our website and services.

Contact Information

For questions about these Terms & Conditions or any aspect of our service, please contact us:

Muscle Thread Customer Support

Email: info@themusclethread.com
Phone/WhatsApp: +923253344457
Business Hours: 10:00 AM to 6:00 PM (Monday to Saturday)