Privacy Policy
At Muscle Thread, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make purchases, or interact with our services.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Place an order or make a purchase
- Subscribe to our newsletter
- Contact our customer support team
- Participate in promotions or surveys
This information may include:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely through our payment partners)
- Size preferences and purchase history
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Referral sources
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
Order Processing and Fulfillment
- Processing your orders and payments
- Arranging shipping and delivery
- Sending order confirmations and tracking information
- Managing returns and exchanges
Customer Service
- Responding to your inquiries and support requests
- Providing assistance with sizing and product information
- Resolving any issues or complaints
Marketing and Communication
- Sending promotional emails and newsletters (with your consent)
- Informing you about new products, sales, and special offers
- Personalizing your shopping experience
- Conducting market research and surveys
Website Improvement
- Analyzing website usage and performance
- Improving our website functionality and user experience
- Preventing fraud and ensuring website security
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in:
- Payment processing (banks, payment gateways)
- Shipping and delivery services
- Email marketing platforms
- Website hosting and maintenance
- Customer support tools
These service providers are contractually obligated to protect your information and use it only for the specified purposes.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to:
- Protect our rights and property
- Prevent fraud or illegal activities
- Ensure the safety of our customers and employees
- Comply with legal processes
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner, subject to the same privacy protections.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against:
- Unauthorized access, use, or disclosure
- Accidental loss or destruction
- Alteration or corruption
Security Measures Include:
- Secure payment gateways for all financial transactions
- SSL encryption for data transmission
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Secure storage of customer data
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes and enforce our agreements
Generally, we retain:
- Account information for as long as your account is active
- Order and transaction records for 7 years for accounting purposes
- Marketing preferences until you unsubscribe
- Customer support records for 3 years
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Update your account information at any time
Marketing Communications
- Unsubscribe from marketing emails using the link in each email
- Contact us to opt-out of promotional communications
- Choose your communication preferences in your account settings
Data Deletion
- Request deletion of your personal information (subject to legal requirements)
- Close your account and remove your data from our systems
Data Portability
- Request a copy of your personal information in a structured format
- Transfer your data to another service provider where technically feasible
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality
You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
International Data Transfers
As we are based in Pakistan, your information is primarily processed and stored in Pakistan. If we transfer your information to other countries, we will ensure appropriate safeguards are in place to protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification (if you have subscribed to our communications)
- Displaying a notice on our website
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Muscle Thread Customer Support
- Email: info@themusclethread.com
- Phone/WhatsApp: +923253344457
- Business Hours: 10:00 AM to 6:00 PM (Monday to Saturday)
We are committed to addressing your privacy concerns and will respond to your inquiries as promptly as possible.