Frequently Asked Questions
What is Muscle Thread Gym Apparel?
Muscle Thread is a premium gym apparel brand offering high-quality and stylish activewear designed for comfort and performance during workouts. We are passionate about empowering you to achieve your fitness goals with confidence and style.
Where are you located?
Muscle Thread is an online-only store based in Pakistan. We operate exclusively through our website to provide convenient shopping for our customers. All orders are processed and shipped directly to your doorstep.
Are your products unisex?
Some of our designs are unisex, while others are tailored specifically for men or women. Check the product descriptions for more details about each item’s intended fit and sizing.
Ordering
How do I place an order?
Placing an order is simple:
- Browse our products on the website
- Add your favorite items to the cart
- Proceed to checkout
- Enter your shipping and payment details
- Complete the payment to confirm your order
Can I modify or cancel my order?
Yes, orders can be modified or canceled within 24 hours of placing them. Please contact our customer support team at customersupport@themusclethread.com as soon as possible for assistance.
What happens if I place an order after 9:00 AM? Any order placed after 9:00 AM will be processed and shipped on the following business day. Orders submitted on Sundays or national holidays will be processed and dispatched on the next available working day.
Payment Options
What payment methods do you accept?
We accept multiple convenient payment options:
- Credit/Debit cards
- Bank transfers
- Cash on delivery (for selected locations)
- Digital wallets like Easypaisa and JazzCash
Is my payment information secure?
Absolutely. We use secure payment gateways to protect your financial information and ensure safe transactions.
Shipping and Delivery
How long does delivery take?
Delivery within Pakistan typically takes 7-10 business days, excluding Sundays. During high-demand periods such as sales or promotions, delivery may extend up to 14 working days.
Do you offer free shipping?
Yes! Free delivery is available for all orders above Rs. 3,000. For orders below Rs. 3,000, a shipping fee of Rs. 250 will apply.
Do you offer international shipping?
Yes, we deliver to selected international destinations. Additional shipping charges and customs duties may apply based on the destination country.
How can I track my order?
Once your order is dispatched, we will send you a tracking number via email or SMS. You can use this number to monitor your order’s status and delivery progress.
What if I’m not available for delivery?
A signature is required at the time of delivery. If you’re unavailable, we will make a second delivery attempt. We deliver only to residential or business addresses provided during checkout; P.O. boxes are not supported.
Returns and Exchanges
What is your return policy?
You can return items within 7 days of delivery if they are unused, unworn, and in their original packaging with all tags attached. For detailed return instructions, please visit our Return Policy page.
Are sale items eligible for returns?
No, items purchased on sale or with discounts are not eligible for return or exchange.
How long does it take to process a refund?
Refunds are processed within 7–14 business days after the return is approved and we receive the returned items.
Sizing and Fit
How do I choose the right size?
Please refer to our detailed Size Guide available on each product page. The guide includes measurements for chest, waist, hips, and length to help you find the perfect fit.
What if I’m between sizes?
If you are between sizes, we recommend choosing the larger size for comfort, especially for activewear that needs freedom of movement.
Do your clothes shrink after washing?
No, our apparel is made with high-quality, pre-shrunk fabrics to ensure consistent sizing after washing when cared for properly.
Product Information
What materials do you use in your apparel?
We use premium, moisture-wicking fabrics like polyester blends and cotton to ensure durability, comfort, and performance during your workouts. Our materials are specifically chosen for their breathability and flexibility.
How should I care for my Muscle Thread apparel?
To maintain the quality and longevity of your activewear, follow the care instructions on each garment’s label. Generally, we recommend washing in cold water and avoiding fabric softeners to preserve the moisture-wicking properties.
Promotions and Discounts
Do you offer discounts?
Yes, we run regular promotions and sales throughout the year. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers and exclusive deals.
Can I use multiple discount codes in one order?
No, only one discount code can be applied per order. Choose the code that gives you the best savings.
Do you have a loyalty program?
Stay tuned for updates on our loyalty program and special offers for returning customers by subscribing to our newsletter.
How can I contact customer support?
You can reach our friendly customer support team via:
- Email: info@themusclethread.com
- Phone/WhatsApp: +923253344457
- Contact Form: Available on our Contact Us page
What are your customer support hours?
Our customer support team is available from 10:00 AM to 6:00 PM, Monday to Saturday. Please note that response times may vary on national or public holidays due to reduced working hours, but we will do our best to assist you as soon as possible.
How quickly will I receive a response?
We strive to respond to all inquiries within 24 hours during business days. For urgent matters, WhatsApp or phone contact may provide faster assistance.