Shipping Policy

At Muscle Thread, we’re committed to getting your premium gym apparel to you quickly and safely. Our shipping policy is designed to provide you with clear information about delivery times, costs, and procedures.

Shipping Overview

Processing Time: 1-2 business days Delivery Time: 7-10 business days (within Pakistan) International Delivery: Times vary by destination Order Cutoff: 9:00 AM daily for same-day processing

Shipping Costs

Domestic Shipping (Pakistan)

• FREE SHIPPING: All orders above Rs. 3,000
• Standard Shipping: Rs. 250 for orders below Rs. 3,000
• Express Delivery: Currently not available (coming soon)

International Shipping

• Shipping Costs: Calculated at checkout based on destination
• Customs & Duties: Customer responsibility
• Delivery Time: 10-21 business days depending on location

Order Processing

Processing Schedule

• Orders placed before 9:00 AM: Processed and shipped the same business day
• Orders placed after 9:00 AM: Processed and shipped the next business day
• Weekend Orders: Orders placed on Sundays are processed on Monday
• Holiday Orders: Orders placed on national holidays are processed on the next working day

Order Preparation

Once your order is confirmed, our team will:

1. Verify payment and order details
2. Pick and pack your items with care
3. Conduct quality checks
4. Generate shipping labels and tracking information
5. Dispatch your order to our courier partner

High-Volume Periods

During sales, promotions, or peak seasons:

• Processing may take 2-3 business days
• Delivery may extend up to 14 working days
• We’ll notify customers of any expected delays via email

Delivery Information

Delivery Address Requirements

• Residential Addresses: Accepted
• Business Addresses: Accepted
• P.O. Boxes: NOT supported
• Apartment/Flat Deliveries: Please provide complete address with floor/unit details
• Accurate Information: Ensure all details are correct to avoid delivery delays

Delivery Process

• Signature Required: Someone must be present to sign for the package
• ID Verification: Courier may request ID verification
• First Attempt: Standard delivery attempt during business hours
• Second Attempt: If unavailable, a second delivery attempt will be made
• Failed Delivery: After two failed attempts, package returns to our facility

Delivery Hours

• Monday to Saturday: 9:00 AM to 6:00 PM
• Sundays: No deliveries
• Public Holidays: No deliveries

Tracking Your Order

Tracking Information

• Tracking Number: Sent via email and SMS after dispatch
• Tracking Methods: Email, SMS, or courier website
• Update Frequency: Real-time updates as package moves through delivery network
• Estimated Delivery: Provided with tracking information

Order Status Updates

You’ll receive notifications for:

• Order confirmation
• Payment confirmation
• Order processing
• Order dispatched
• Out for delivery
• Delivered

Track Your Package

1. Check your email for tracking number
2. Visit the courier’s website or use their mobile app
3. Enter your tracking number
4. View real-time delivery status
5. Contact us if you experience any tracking issues

Shipping Locations

Domestic Coverage

We deliver to all major cities and towns across Pakistan, including:

• Major Cities: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta
• Secondary Cities: Gujranwala, Sialkot, Bahawalpur, Sargodha, Sukkur, and more
• Rural Areas: Available but may require additional delivery time

International Destinations

We currently ship to selected international locations:

• Available Countries: Contact customer support for current list
• Restricted Areas: Some remote locations may not be serviceable
• Customs Clearance: Customer responsible for local customs procedures

Special Shipping Circumstances

Weather and Natural Events

• Extreme weather conditions may cause delivery delays
• Natural disasters or emergencies may suspend service temporarily
• Customers will be notified of any weather-related delays

Security Situations

• Deliveries may be suspended in areas with security concerns
• Alternative delivery arrangements will be made when possible
• Customer safety is our top priority

Festival and Holiday Periods

• Eid Holidays: Extended delivery times during Eid celebrations
• Ramadan: Normal delivery schedule maintained
• National Holidays: Deliveries suspended on official holidays
• Peak Seasons: Extended processing during high-demand periods

Shipping Restrictions

Prohibited Areas

We cannot deliver to:

• Military installations (unless specifically authorized)
• Highly remote or inaccessible locations
• Areas with ongoing security operations
• International locations not on our approved list

Address Limitations

• P.O. Box addresses are not supported
• Incomplete or incorrect addresses may result in failed deliveries
• We cannot deliver to temporary or unstaffed locations

International Shipping Details

Customs and Duties

• Customer Responsibility: All customs duties, taxes, and fees
• Declaration Value: Items declared at actual purchase value
• Customs Delays: May extend delivery time beyond our estimates
• Restricted Items: Some countries may restrict textile imports

International Shipping Process

1. Order placed and payment confirmed
2. Items processed and packed for international shipping
3. Export documentation prepared
4. Package handed to international courier
5. Customs clearance in destination country
6. Local delivery to customer address

Additional International Information

• Insurance: Available for high-value shipments
• Tracking: Full tracking provided for international orders
• Lost Packages: Investigation process available for missing items
• Return Shipping: Customer responsible for return shipping costs

Shipping Partners

We work with reliable, established courier services to ensure safe delivery:

• Nationwide Coverage: Comprehensive delivery network
• Tracking Systems: Real-time package monitoring
• Insurance Coverage: Protection for lost or damaged packages
• Customer Service: Dedicated support for shipping issues

Delivery Issues and Solutions

Common Issues and Resolutions

Package Not Delivered:

• Check tracking status online
• Verify delivery address accuracy
• Contact courier company directly
• Reach out to our customer support team

Damaged Package:

• Document damage with photos
• Contact us immediately at info@themusclethread.com
• We’ll arrange replacement or refund
• Return shipping covered by Muscle Thread

Wrong Item Delivered:

• Contact customer support immediately
• We’ll arrange pickup of incorrect item
• Correct item will be shipped at no charge
• Priority processing for replacement orders

Delivery to Wrong Address:

• Contact courier company first
• Provide correct address information
• We’ll work with courier to redirect package
• May require reprocessing if package is returned

Contact Information for Shipping Issues

If you experience any shipping-related problems:

Customer Support:

• Email: info@themusclethread.com
• Phone/WhatsApp: +923253344457
• Business Hours: 10:00 AM to 6:00 PM (Monday to Saturday)

When Contacting Us, Please Provide:

• Order number
• Tracking number (if available)
• Description of the issue
• Your preferred resolution

Response Time:

• Email inquiries: Within 24 hours
• WhatsApp/Phone: Immediate during business hours
• Complex issues: May require 24-48 hours for resolution

Shipping Policy Updates

This shipping policy is subject to change based on:

• Courier service updates
• Operational improvements
• Customer feedback
• External factors (weather, regulations, etc.)

Customers will be notified of significant policy changes via:

• Email notifications
• Website announcements
• Social media updates