Returns & Exchanges

At Muscle Thread, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’ve made our returns and exchanges process as simple as possible.

Return Policy Overview

Return Window: 7 days from delivery date Refund Processing: 7-14 business days after approval Return Shipping: Customer responsibility unless item is defective

Eligible Returns

Items That Can Be Returned

  • Unused and unworn items in original condition
  • Items with original tags and packaging intact
  • Items returned within 7 days of delivery
  • Regular-priced items only

Items That Cannot Be Returned

  • Sale items or discounted products
  • Items purchased with promotional codes or during special offers
  • Worn, washed, or damaged items
  • Items without original tags or packaging
  • Intimate apparel for hygiene reasons
  • Items returned after the 7-day window

Return Process

Step 1: Contact Us

Before returning any item, please contact our customer support team:

Step 2: Return Authorization

Our team will provide you with:

  • Return authorization number
  • Return shipping address
  • Return instructions and packaging guidelines
  • Expected timeline for processing

Step 3: Package Your Return

  • Use original packaging when possible
  • Include all original tags and labels
  • Add the return authorization number to the package
  • Pack items securely to prevent damage during transit

Step 4: Ship Your Return

  • Use a trackable shipping method
  • Keep your shipping receipt and tracking number
  • Return shipping costs are the customer’s responsibility
  • We recommend using a reliable courier service

Step 5: Processing

Once we receive your return:

  • We’ll inspect the items within 2-3 business days
  • You’ll receive email confirmation of receipt
  • Approved returns will be processed for refund
  • Any issues will be communicated immediately

Exchanges

Size Exchanges

If you need a different size:

  • Follow the same return process above
  • Indicate the desired size in your return request
  • We’ll process the exchange if the new size is available
  • Additional shipping charges may apply for the new item

Item Exchanges

  • We do not offer direct item-to-item exchanges
  • Please return the original item and place a new order
  • This ensures you get the exact item you want in stock

Refund Information

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

  • Credit/Debit Cards: 7-14 business days
  • Bank Transfers: 5-10 business days
  • Digital Wallets: 3-7 business days
  • Cash on Delivery: Bank transfer to provided account details

Refund Amount

  • Full purchase price minus any promotional discounts
  • Original shipping charges are non-refundable
  • Return shipping costs are not refunded unless item is defective

Partial Refunds

In some cases, partial refunds may be issued for:

  • Items returned with minor damage or wear
  • Items missing original packaging or tags
  • Items returned outside the standard condition requirements

Defective or Damaged Items

If You Receive a Defective Item

  • Contact us immediately upon delivery
  • Provide photos of the defective item
  • We’ll arrange for replacement or full refund
  • Return shipping will be covered by Muscle Thread

Quality Issues

If you experience quality issues with our products:

  • Contact our customer support team with details
  • We’ll work with you to resolve the issue
  • Replacement or refund will be provided as appropriate

International Returns

For International Customers

  • Same 7-day return policy applies
  • Customer responsible for return shipping costs
  • Additional customs fees may apply
  • Processing time may be extended due to customs clearance

Special Circumstances

Holiday Returns

During peak seasons and holidays:

  • Extended return periods may be offered
  • Processing times may be longer due to high volume
  • Special holiday return policies will be communicated via email and website

Promotional Items

  • Free gifts or promotional items must be returned with the main purchase
  • Failure to return promotional items may result in charges

Tips for Hassle-Free Returns

Before You Order

  • Check our detailed Size Guide on each product page
  • Read product descriptions and material information
  • If between sizes, consider ordering the larger size
  • Contact us if you have specific fit questions

Upon Delivery

  • Try items on immediately after delivery
  • Keep all tags and packaging until you’re sure about the fit
  • Contact us within 7 days if you need to return anything

Packaging Returns

  • Use original Muscle Thread packaging when possible
  • Fold items neatly to prevent creasing
  • Include all tags, labels, and accessories
  • Use protective packaging to prevent damage

Frequently Asked Questions

Can I return sale items?
No, items purchased on sale or with discount codes are not eligible for return.

What if I lost my receipt?
We can track your order using your email address or phone number. Contact our support team for assistance.

How do I track my return?
Use the tracking number from your return shipment to monitor its progress to our facility.

Can I return items to a physical store?
No, Muscle Thread is an online-only store. All returns must be shipped to our designated return address.

What if my return is lost in shipping?
Use trackable shipping methods and keep your receipt. We’ll work with you to resolve any shipping issues.

Need Help?

Our customer support team is here to assist you with any return or exchange questions:

What to Include When Contacting Us:

  • Your order number
  • Reason for return/exchange
  • Photos if applicable (for defective items)
  • Preferred resolution

 

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